If you've got a question, you'll probably find the answer in our Frequently Asked Questions section.
Please read through the feedback we have received from our customers. We greatly value your experience with Nuga Best products and continuesly trying to improve our products and services based on your say.
I have tried many Nuga best products, bought initially the tourmanium belt which made me want more, i decided to buy the mat for the bed.
Looking back now, I cannot imagine how I could ever live / sleep without it..Having been working as a Registered Nurse full time for 23 Years I naturally have some nasty back issues and osteoarthritic changes to my spine which result in back pain on / off, worse in the winter with the cold weather.
So to say ,my life in recent Years was never free of some sort of back or muscular pain...many trips to physiotherapist,massage therapist, headaches, migraines neck pain related, and so on..
This has greatly changed since I have ben using the mat on my bed. I now can honestly say that all my usual chronic pain in my upper, lower back and neck is gone!!!
I have abandoned my physiotherapist and masseur and rely solely on the mat to keep me pain free.
This is really amazing to be able to feel no back pain again, and iIwant to share this with as many people as I can so they can also feel better with no painkillers... Several times when I recently pulled back muscles at work, the pain went away after only one night sleep on the mat set on high temperature. This is so amazing, I realise that "before mat" if something like that happened I would be off for a week with a course of antinflammatory medications to take.
Back pain relief is one think ,I must say that since sleeping on the mat my sleep has been so deep and peaceful that sometimes I have to set few alarm clocks to wake me up in the morning.
Definitely a go for insomniacs and trouble sleepers...
Another great thing about a matt is that it seems to keep all colds and flu at bay.' On average I would have had at least 2 - 4 occasions of cold / flu in a year, so far I had not one sick day off work because of flu.
This is quite amazing, several times I felt that I was coming down with something, I then would take aspirin in the evening, then set mat temperature on high, I would wake up wet from perspiration, but well again, the bug would be gone, cooked?? ha,ha.....
I would never believe that mat is so amazing if I had not try it myself.
I now feel like singing the praise of it to everyone, which I try not to do as people would be suspicious of my motives, however noble they are, after all once a nurse, always a nurse, trying to help people get better..
If you tired, achy, can't sleep well, get sick a lot, the mat would be the best thing for you, it is worth any price as it keeps you well and happy.
Nuga Best Australia delivers nationwide. We have no hidden fees, just standard delivery charges based on the weight of your order. All delivery charges will be shown throughout the process for your peace of mind.
Nuga Best Australia uses a range of couriers through Interparcel to ensure an affordable and fast delivery experience. You will be given a number of options so you choose the delivery option that meets your needs and budget.
Sydney Metro area delivery is free, for other areas please provide your postcode to calculate the delivery fee.
Pick up is also available from our warehouse in Sydney.
Provided your items are in-stock and payment has been received we will dispatch your order from our warehouse within 1-2 business days. If an item is out of stock we will back order it for you.
You can monitor your order's progress once we have dispatched it from our warehouse by following a link in a confirmation email.
Small items sent with Australia Post will be taken to your nearest Post Office, although a card will be left in your letterbox informing you of this. All other couriers will leave a calling card, which you will need to call the relevant number and arrange another time for delivery. You will not be charged for this redelivery.
As none of the courier options are insured by default, Nuga Best Australia offers you the choice to insure your new purchase to ensure a hassle free claim's process in the event of a damaged shipment.
For your convenience, the company arranging the transport of your newly purchased item provides you with insurance for a nominal fee of 1.1% of your shipment value (inclusive of GST)
Installation is only required for NM-5000Plus (all-in-one bed) and detailed instructions are supplied with the goods or can be downloaded from our website under product details. Installations doesn't require any special skills as very precise and accurate assembling descriptions are provided in the manual. However, the installation is available for additional fee. Please provide your postcode to calculate an exact fee.
When you purchase a Nuga Best product, you have the peace of mind in knowing that your product is covered by Nuga Best's Standard Warranty. The Nuga Best Standard Warranty is provided by Nuga Best Australia (ABN 20 122 589 753), Suite 65, 48-50 George Street, Parramatta NSW 2150 Australia.
1.1 The benefits given to you in Nuga Best's Standard Warranty are in addition to other rights and remedies you have under a law in relation to the products to which Nuga Best's Standard Warranty relates. Nuga Best products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
1.2 Subject to section 1.1 and the terms below, as your Standard Warranty Nuga Best Australia agrees to repair or replace at Nuga Best Australia's cost the Nuga Best product, and any Nuga Best accessory supplied with the product, purchased by you in Australia from a Nuga Best Australia Authorised Dealer when the product does not perform in accordance with the manufacturer's specifications during the Warranty Term specified for the product in the warranty table below, commencing from the date of purchase.
1.3 To make a claim under the Standard Warranty you will need to:
2. To the full extent permitted by law, but subject always to
1.1, the Standard Warranty will not apply:
2.1 If the product has not been installed, operated, maintained or used in accordance with the manufacturer's instructions or specifications provided with the product.
2.2 If the factory-applied serial number has been altered or removed from the product.
2.3 To damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the product.
2.4 To damage arising during transportation, installation or while moving the product, or to any transportation costs of the product or any parts thereof to and from the owner, unless otherwise specified in these warranty terms.
2.5 To any third-party hardware not contained in the product as originally configured by the manufacturer.
2.6 To any failure, to the extent that the failure is not a failure of the product to perform in accordance with its specifications.
2.7 To replacement or repair of any (1) consumables (including batteries, projector lamps and cables), or (2) lost parts or accessories.
2.8 To service of any product whilst it is outside Australia.
2.9 To any wear and tear if the product is used in commercial, industrial, educational or rental applications.
3. To the normal incidence of off-coloured or dark pixels in LCD and OLED remote controls' screens.
All Nuga Best products have a 1 or 2 year warranty for individuals and 6 months for commercial use. For service, return your product to Nuga Best Australia.
|Product||Warranty Term: Personal / Commercial||Special Warranty Conditions|
|NM-5000Plus||2 Years / 6 months||On-site withing 20km of Nuga Best Australia centre. Telephone and email support|
|NM-2500D||2 Years / 6 months||Telephone and email support|
|NM-2500S||2 Years / 6 months||Telephone and email support|
|NM-300||2 Years / 6 months||Telephone and email support|
|NM-90||1 Year / 6 months||Telephone and email support|
|NM-70||2 Years / 6 months||Telephone and email support|
|NM-55||2 Years / 6 months||Telephone and email support|
|NM-30||2 Years / 6 months||Telephone and email support|
At Nuga Best Australia, we are committed to ensuring the confidentiality and security of your personal information. We are bound by the Privacy Act, 1988 and the National Privacy Principles (NPPs) regulated by the Australian Information Commissioner to guide us in our responsible handling of personal information.
By accepting the terms and conditions of your Nuga Best Australia profile you consent to our use and disclosure of your personal information as outlined in this privacy statement.
Nuga Best Australia
Suite 65, 48-50 George Street,
Parramatta, NSW, 2150.
If you have provided an email address to us, we may contact you using that email address, including to provide you with information about Nuga Best Australia or our products. You may elect not to receive further information about us, our products, or Nuga Best Australia and its products by contacting us online, calling or writing to us.
Nuga Best Australia is a division of Mon Lou Pty Ltd Limited ABN 20 122 589 753
Nuga Best Australia has prepared this website to provide general information only on the range of products and services offered. The information is a summary of key features of the products and services offered only. Nuga Best Australia believes that the information in this website is correct and it has reasonable grounds for any statement or recommendation expressed within, on the date that this website was last updated.
Nuga Best Australia, its related companies (as that term is defined in Corporation Act) and their directors, employees, and agents will not be liable for any loss or damage incurred by any person as a result of any error in any information, statement or recommendation on this website (whether due to negligence of Nuga Best Australia, its related companies, directors, employees, or agents, or otherwise). This does not limit any rights a person may have under the Australian Consumer Law, the ASIC Act or other applicable legislation.
This website was last updated in November 2012.
Any advice on this website does not take into account your objectives, health state or needs and is or may be based upon incomplete or inaccurate information that relates to your relevant personal circumstances. Because of that you should, before acting on the advice, consider whether it is appropriate for you having regard to your objectives, health state and needs.
Nuga Best Australia reserves the right to accept or reject any offer submitted to it or cancel or close existing profiles for any reasons it believes may go against its interests.
The products and services described on Nuga Best Australia website are available only to Australian residents and visitors. Applications from outside of Australian will not be accepted and should be forwarded to Nuga Best representitives in their country or Nuga Medical head office in Seoul, South Korea. This notice and the information in this website and all matters relating to either are governed by and are to be construed according to the laws applicable in the State of New South Wales and the Commonwealth of Australia.
As this site can be accessed throughout Australia and overseas, Nuga Best Australia doesn't represent that the Content complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and responsibility. You are responsible for making sure that you comply with all applicable laws in the place where you are located.
Your access to and use of Nuga Best Australia website ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
This site contains hyperlinks to sites operated by third parties. These linked sites aren't controlled by Nuga Best Australia, and we are not responsible for the condition or the content of those sites. Links are provided solely for your own convenience and just because we have included a link, it doesn't mean that Nuga Best Australia has recommended or endorsed the sites or the products and services provided or offered on them. You access these sites and use or buy their products and services solely at your own risk.
This site contains ads for products and/or services and can also contain embedded hyperlinks or include referral buttons to ads on third party sites. All third party advertising is paid for by the relevant third parties and are not recommended or endorsed by Nuga Best Australia. Nuga Best Australia isn't responsible for the products and/or services that are advertised on this site or on any third party site.
The use of a trade mark on this site is not intended to indicate any association with, or endorsement by, the owner of that trade mark.
All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Nuga Best Australia or otherwise used by Nuga Best Australia as permitted by law.
In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
- session lasts 40 min;
- new customers require INDUCTION prior to massage session;
- the INDUCTION explains main principles used in Nuga Best products, benefits, and various conditions it can address;
- each session needs to be pre-booked, please call/email us to make an appointment;
- for hygienic reasons a $2 disposable massage sheet has to be purchased;
- weight limit applies: up to 100 kg;
- one session per day per person.
Voucher/leaflet holders are entitled for a trial period stated on it.
Please drink a cup of water before and after your massage as you may be very thirsty or dehydrated during and after the massage and you may get a mild headache due to your increase in metabolism.
Please use a thin towel or a sheet when using the bed and never remove the protective sock from the Hand-Held Projector(s) when using directly against your skin to protect from burns.
It is best to wear soft, comfortable clothes for your massage but you may wear just about anything (slacks, business suits, dresses, jeans, etc). Please remove your shoes, your belt, and remove any items from your back pockets before you lay down on the Nuga Massage Bed.
Using the Nuga Bed for the full back massage by persons over 100 kg is not allowed to use at Best House.
Those under the age of 18 need Parental/Guardian Consent before use of the Nuga Massage Bed is permitted. The Nuga Bed is not a toy. Do not allow children or pets to play on it.
Maintain a straight body during the massage. Do not twist your back or neck. Raise the NUGA NM-5000 Massage Bed 10, 20, or 30 degrees or if it is more comfortable and feel free to place pillows under your knees or behind your head. It is important to be comfortable!
To adjust the intensity of the Nuga Massage Session, place padding on top of the bed. For a more intense session, lay a thin sheet over the Nuga Bed. For a gentle Massage Session, place two or three bath towels over the Nuga Bed.
All Nuga Massages must always be separated by a minimum of 4 hours. This restriction simply helps to prevent severe Massage Recovery Reactions from occurring.
Massage Recovery Reactions such as soreness, fatigue, or headache are possible during or after using the Nuga Massage Bed due to the increased blood flow to the brain, the stretching of the back muscles and spine, and from the disintegration and excretion of built-up waste products (toxins) in our fat, blood, and organs. These toxins include food and drink additives, preservatives, oxidizing gases, chemicals, pesticides, and heavy metals. It is possible that you will feel worse after your massage than you did before your massage due to potential Massage Recovery Reactions. They are temporary natural healing side-effects helping you to be healthier in the long term.
The NUGA NM-5000 Low Frequency Control Pad is available for use on the stomach, back, shoulders, feet, thighs, buttocks, or calves. Please note that it may be a little uncomfortable for the first few minutes. You should quickly get used to the sensation. The Pad must be placed directly against the skin and moisture must always be between the Pad and your skin. The NM-5000 comes with a purple towel to dampen. You may also use a damp paper towel or ultra sound gel. Do not use the Pad without some type of moisture between the Pad and your skin. Do not use the Pad around or near the head, neck, on open wounds, if you are pregnant, have a pacemaker, have cancer, or impaired skin sensitivity. Those with Fibromyalgia should consult their health care provider(s) before using the Pad. The Pad may leave small circle marks on your skin that should fade. Your abs and oblique muscles may be sore after use, just as if you had done 50 sit-ups, but without the back or neck strain and pain. The Pad might be also great in providing short- and long-term Sciatic Nerve and lower back pain relief.
Prohibit any pregnant woman near the parturition, patients with rachischisis, patients wearing a cardiac pacemaker and/or patients with severe heart diseases from using the product.
If you are suffering from severe medical conditions consult your health care provider(s) before using the Nuga Best Thermal Massage Bed .